Sales Survey Questions To Ask Your Team in 2022 (2023)

    Surveys can be a great tool to understand your sales team’s approach. So let’s talk about sales survey questions.

    One of the most important teams to learn from is your sales team. When you’re running a company, your sales team is your eyes and ears. They’re the ones facing the customer, and they know what sells.

    So it is crucial that you constantly learn from them. Whether you are looking to refine your sales process, understand the challenges that they face or overcome a sales growth slump, these sales team survey questions will give you some insights.

    The 6 Most Important Sales Survey Questions For Your Sales Team

    Here’s a sample sales survey created using SurveySparrow:

    Let’s cover each of the sales team survey questions above.

    To create a similar online sales survey, you can sign up for FREE here. You also get to try out SurveySparrow’s features absolutely free for 14 days. This includes features that will be incredibly helpful for your sales process, like:

    • Omnichannel lead gen forms for your landing pages, web, mobile and social media.
    • CSAT surveys for customer support analysis. Get numbers you can namedrop.
    • NPS surveys for customer loyalty. Again, more numbers you can quote.
    • 360 degree performance reviews for high-performance sales teams.

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    • What’s the biggest obstacle while adding new customers?
    • What are the most common questions customers ask?
    • What does the customer’s typical buying process look like? How long does it last?
    • How do you define a sales-ready lead?
    • What is the information you find yourself looking for quite often? And why?
    • Information you wish you had about your customers

    Like we’ve said above, giving your sales team a survey is a great idea. The success of this survey though depends completely on the sales survey questions. So here are the 6 questions that you should not miss in your sales survey questionnaire.

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    Sales Survey Questions To Ask Your Team in 2022 (1)

    1. What’s The Biggest Obstacle While Adding New Customers?

    This is not a tough question for any sales team to answer. Your salespeople have likely been through countless experiences of not being able to convert leads. Eventually, they are likely to have noticed a pattern.

    At one particular step, things are not going so smoothly and that’s how you lose them. Or a competitor is doing more aggressive marketing or offering a better product. In their calls with prospective customers, salespeople are likely to confront such issues. There should be a proper outlet for them to voice these concerns.

    An organization with good internal communications will pick up these concerns and start addressing them. But this communication needs to be facilitated. You cannot depend on teams organically coordinating with each other. This is where the sales survey questionnaire comes in.

    This sales survey question is how you find out what the major obstacles to conversion are. At times, these obstacles are easily dealt with. Sometimes they’re more fundamental and need bigger changes. Either way, surveying your sales team is the first step to figuring that out.

    Sales Survey Questions To Ask Your Team in 2022 (2)

    2. What Are The Most Common Questions Customers Ask?

    This sales survey question is more focused on the content side of things. Your marketing team has implemented its campaign. The lead is secured and sent to your sales team. When a salesperson contacts the lead, what questions do they still have? Is there a way for marketing to address any of the most commonly asked questions? This would save a lot of time for both the customer and the sales team, and help you process more leads.

    It is also generally helpful to know what your customers are most curious about. Is your product or service looking great before they hear the price? If pricing is the most common question leads have, it’s likely that that’s what their decision depends on.

    Are customers routinely asking for a specific feature? Are they asking how you’re better than the competition? Sales teams know what most customers are curious about. Think about it like feedback for your marketing campaign. For any good marketer, this information is gold.

    A content strategy that makes the effort to regularly incorporate feedback is likely to be more successful. That is why it’s a great idea to find out what your sales team is being asked about. This sales survey question is your way of doing that.

    Sales Survey Questions To Ask Your Team in 2022 (3)

    3. What Does The Customer’s Typical Buying Process Look Like? How Long Does It Last?

    A successful marketing team needs to understand what it’s like to be the customer. Often, campaigns fail because marketers can’t put themselves in the customer’s shoes. Understanding the buying process for the customer is an important part of that.

    How long does it take to finalize a product? Do customers usually have to go through a procurement cell? Is it a particularly tedious process, or done in a few clicks? Your sales team will have answers to all these questions, and this sales survey question will let them tell you. If you’re going to make a great campaign, these answers are crucial.

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    Knowing what the buying process looks like will tell you how to attract leads. Is it a one-click, impulsive buy kind of thing? Or do you need to aim for a more long-term, brand awareness strategy? For enterprise clients where the process is especially tedious, a different campaign might be required.

    A sales survey question like this one also helps you find out what you can do better. Perhaps the conversion process is more tedious than it should be. Is there a way you can make it easier? If you let them, your sales team will be able to show you the red flags. An online survey tool like SurveySparrow can make it way easier to create and design surveys to ask your sales team.

    Sales Survey Questions To Ask Your Team in 2022 (4)

    4. How Do You Define A Sales-Ready Lead?

    This is a great question to help you turn in better leads to your sales team. Having processed a number of customers, salespeople notice patterns. There are just some common features that make a lead ripe for conversion. ‘If only all of them were like this!’ they must say to themselves. They can be if you use their insights to target better.

    This sales survey question helps you find out the features of your ideal lead. Maybe they are usually in a position of authority. Or maybe they’re usually from a certain type of company. If that’s the case, you should design your marketing strategy around attracting leads with similar features. Use your sales survey questionnaire to find insights like these. They will transform your marketing approach for the better.

    Sales Survey Questions To Ask Your Team in 2022 (5)

    5. What is the Information You Find Yourself Looking For Quite Often? And Why?

    This sales survey question checks in on how much the sales team knows about the product. It’s similar to the question about common customer queries. But it finds out areas where the sales team might need more knowledge. It’s a measure of how well your company’s internal communicationsare going.

    When facing a customer, your sales team should know the answers to everything that’s thrown at them. It’s the only way they will convince a lead to become a customer. To have all the answers, though, the sales team needs to have access to the company’s resources.

    It might be the case that they’re missing some information that is impacting sales. They might be too shy to ask, or simply not take enough initiative. A sales survey questionnaire is conducted for this exact reason. You want to be proactive about these issues, and find out what’s not working.

    It’s a great idea to ask your sales team what information they often have to look for. It also gives you a hint into the less common concerns your customers might have. What situations are your salespeople dealing with outside of the usual? How can you use these situations to your advantage? Use this sales survey question to help you find out.

    Sales Survey Questions To Ask Your Team in 2022 (6)

    6. Information You Wish You Had About Your Customers

    It is a well-known fact that effective sales require high-quality data. Selling things impromptu might be great improv practice, but it’s not a good sales strategy. To achieve the best results, sales teams need to know the customer profile. What are their interests? What challenges do they want to solve? How can your product/service help them?

    Having answers to these questions can be great to go into a call prepared. It increases your chances of conversion. Your sales team might be in desperate need of a pre-sales survey. Having more data on your customers helps sales teams prepare a well-defined strategy. This sales survey question finds out what they need to know most urgently.

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    What questions do you ask a lead before you pass them on to sales? You can use the insights from the responses to this question in your sales survey questionnaire. You can then pass on leads to your sales team with the data they need. This level of cooperation and smooth functioning only helps everyone.

    Sales Survey Questions To Ask Your Team in 2022 (7)

    Why Your Sales Team Needs A Set of Sales Survey Questions

    We have shown you the best sales survey questions you can ask your team. Now we need to answer a more basic question: why is a sales team survey required? What good does it do?

    Often, these team-coordination activities are looked over. But they could be the key to driving your organization’s growth. Here’s why.

    #1. Find Weaknesses in Content Strategy

    This is probably the most important objective of a sales team survey. Marketers build and implement content strategies, but their job ends there. They don’t deal with the leads that come their way. This is why they don’t know if the leads are good.

    Are the customers attracted from your marketing campaigns the ideal customers? Is your campaign informing them about the important details they need to know beforehand? These are questions your sales team has answers to. A sales survey questionnaire is how you find out what’s working and what’s not.

    Marketers and salespeople should also ideally work towards the same goals. Does your sales team need more leads? If yes, maybe you need to expand the marketing efforts. Are they getting too many useless leads? Then your strategy needs to focus on attracting a narrower target audience.

    When sales and marketing work together, only good things happen. Sales survey questions are simply the way to make that happen.

    #2. Keep Them Aligned With Your Vision

    Nothing is more worrisome than a sales team that is not fully informed about the thing they’re selling. This happens more often than you think.

    Sales teams may know the basics of selling your product or service. But they may not know why it’s worth selling. Or worse, they may believe it’s not worth selling at all.

    It is important to use sales survey questions as an opportunity to ask the sales team how they feel about what they’re selling. It tests how well yourinternal communicationsare going.

    A sales survey questionnaire might also reveal confusions the sales team might have about a product. They may be in need of a team meeting to address these issues. A good sales team survey will help you find out.

    Make Them Feel Heard

    As sales teams talk to customers over months and years, they gather insights about the company. They know what questions come up regularly. They know what the biggest barriers are to selling a product. But often, their insights are not given their due weight. This can lead to lower employee engagement.

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    Making sure that your sales team feels heard is in your organization’s own best interest. Team members will stay motivated.

    More importantly, you will get the insights you desperately need. Ignoring sales teams’ experience is a grave mistake no company will want to make.

    A sales survey questionnaire gives your sales team a voice. They can tell you what they know, and feel involved. Answering the sales survey questions makes teams feel like they’re a part of a larger mission. Only if they feel this way will they believe in that mission, and try to sell as best as they can.


    1. With a set of good sales survey questions, you can get great insights from your sales team and use them to drive conversions.
    2. Moreover, for smooth and efficient functioning, the different teams at any organization need to learn from each other. But companies often find it hard to make different departments work together. So a good sales survey questionnaire can help ensure that both marketing and sales teams work with each other!
    3. It is also important to ensure that your sales team is aligned with your vision of your product. With a good set of sales survey questions, you will be able to reach all three of these goals.

    Wrapping Up

    Now that we’ve gone over the best sales survey questions to ask your team, you are all set. The questions listed above are the generally most important ones. You should include or exclude questions in your sales survey questionnaire based on your company’s specific needs.

    Your sales team is full of precious data that you need. Cooperating with them is the key to a better marketing strategy, as well as more efficient sales. Any company that cares about efficient sales should ask their team this set of sales survey questions.

    There are plenty of ways to improve cooperation and increase efficiency in organizations. The simplest, though, is simply to ask your team. What do they feel you can do better? The insights you get will surprise you. Act on these insights to prepare a sales front that is well-equipped and ready to convert those leads. Send your team a sales survey questionnaire and take the first step on that journey!

    Sales Survey Questions To Ask Your Team in 2022 (8)

    Kate William

    Content Marketer at SurveySparrow

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    What are good questions to ask a sales team? ›

    • 10 Questions SEO's Should Ask The Sales Team. ...
    • What is the Sales Process Like? ...
    • Who is Our Demographic? ...
    • What Makes a Lead a “Good” Lead? ...
    • Where Do a Majority of the Leads Come From? ...
    • How Often Do You Encourage Prospects or Customers to Use the Website? ...
    • What is a Customer's Biggest Complaint?
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    What questions should I ask in a customer survey? ›

    Here are the top 5 questions you'd ask your customers
    • What can my company do to better serve your needs?
    • How satisfied are you with our products/services?
    • What value do we provide?
    • What are your biggest challenges?
    • Why did you choose us over the competition?

    How do you ask powerful sales questions? ›

    Powerful Sales Questions to Ask Your Prospects
    1. Show You're Listening. Make sure prospects know you're listening as they answer your questions. ...
    2. Ask Open-Ended Questions. ...
    3. Ask Follow-Up Questions. ...
    4. Understand the Process.
    Oct 11, 2019

    What are examples of survey questions? ›

    These include:
    • Multiple choice questions.
    • Rating scale questions.
    • Likert scale questions.
    • Matrix questions.
    • Dropdown questions.
    • Open-ended questions.
    • Demographic questions.
    • Ranking questions.

    What are the four types of questions most commonly used in surveys? ›

    Here are the types of survey questions you should be using to get more survey responses:
    • Open-ended questions.
    • Closed-ended questions.
    • Rating questions.
    • Likert scale questions.
    • Multiple choice questions.
    • Picture choice questions.
    • Demographic questions.

    What are the 5 types of questions? ›

    There are 5 basic types of questions: factual, convergent, divergent, evaluative and combination.

    What are the top five possible questions that you will ask to the source about the product? ›

    Start now!
    • The 5 questions to ask your customers: Who are you and what do you do? ...
    • What does your day look like? ...
    • What made you buy our product? ...
    • What did you like most about the product? ...
    • What nearly stopped you from buying?
    Aug 27, 2021

    How do you ask a customer to complete a survey? ›

    How to ask someone to fill out a survey
    1. Make your subject line interesting. To increase the chances of your email being read, create an interesting subject line. ...
    2. Greet the recipient. ...
    3. Explain your invite. ...
    4. Offer an incentive. ...
    5. Inform recipients of the survey's length. ...
    6. Thank the recipient. ...
    7. Send feedback.
    May 11, 2021

    How do you ask if the customer is satisfied? ›

    For you to prepare great customer satisfaction questions you should:
    1. Ask only questions that serve a purpose. Avoid unnecessary questions. ...
    2. Use clear and understandable words. ...
    3. Try to be as neutral as possible and avoid leading questions. ...
    4. Ask your respondents to rate their answer if you want a better insight.
    Apr 15, 2020

    What is a power question in sales? ›

    They help the prospect uncover or reveal their real objections without any pressure from the salesperson. Questions also shift the focus from the salesperson to the prospect, where it belongs. One of the objectives of questioning is to get the prospect to do most of the talking and become emotionally involved.

    What are 3 open-ended questions to ask customers? ›

    30 examples of open-ended questions
    • What are the main reasons you chose to shop today? ...
    • How did you feel about our customer service? ...
    • Where did you look before coming to our store? ...
    • Would you use our [product/service] again? ...
    • What did you like best about your experience?
    Feb 25, 2020

    What are high impact questions? ›

    A high impact question requires a demonstration of business/commercial acumen (company knowledge) and industry knowledge, combined with your ability to ask a professional, challenging question that establishes your expertise.

    What are funnel questions? ›

    Funnel Questions

    This technique involves starting with general questions, and then drilling down to a more specific point in each. Usually, this will involve asking for more and more detail at each level. It's often used by detectives taking a statement from a witness: "How many people were involved in the fight?"

    What are probing questions? ›

    Probing questions ask for more detail on a particular matter. They're often follow-up questions like, 'Could you tell me more about that?' or 'Please explain what you mean. ' Probing questions are meant to clarify a point or help you understand the root of a problem, so you know how best to move forward.

    What is a 5 point rating scale? ›

    The 5-point Likert scale contains 5 response options that will consist of two extreme sides and a neutral option linked to the middle answer options. Examples of a 5-point rating scale for measuring satisfaction are: Very Satisfied, Satisfied, Neutral, Dissatisfied, and Very Dissatisfied.

    How do you create a survey question? ›

    7 tips for writing a great survey or poll
    1. Ask more closed-ended questions instead than open-ended questions. ...
    2. Ensure your survey questions are neutral. ...
    3. Keep a balanced set of answer choices. ...
    4. Don't ask for two things at once. ...
    5. Keep your questions different from each other. ...
    6. Let most of your questions be optional to answer.

    What are multiple-choice questions? ›

    A multiple-choice question (MCQ) is composed of two parts: a stem that identifies the question or problem, and a set of alternatives or possible answers that contain a key that is the best answer to the question, and a number of distractors that are plausible but incorrect answers to the question.

    What should I ask my head of sales? ›

    13 Interview Questions for Your VP of Sales Role
    • How Big of a Sales Team Do You Think We Need Right Now? ...
    • Tell Me About the Teams You've Managed & How You Built Them. ...
    • How Should Our Sales & Marketing Functions Work Together? ...
    • How Should Sales and Client Success/Management Work Together?
    May 6, 2021

    What are probing questions in sales? ›

    Probing questions ask for more detail on a particular matter. They're often follow-up questions like, 'Could you tell me more about that?' or 'Please explain what you mean. ' Probing questions are meant to clarify a point or help you understand the root of a problem, so you know how best to move forward.

    What are 3 open-ended questions to ask customers? ›

    30 examples of open-ended questions
    • What are the main reasons you chose to shop today? ...
    • How did you feel about our customer service? ...
    • Where did you look before coming to our store? ...
    • Would you use our [product/service] again? ...
    • What did you like best about your experience?
    Feb 25, 2020

    What are the main types of questions you can use in the sales process? ›

    Types of Sales Questions
    • Problem-Resolution Questions.
    • Agitation Questions.
    • Solution- and Feeling-Based Questions.
    • Needs-Based Questions.
    • Feature-Benefit Questions.
    • Objection-Testing Questions.
    • Yes/No Questions.
    • Level-1, -2, and -3 Questions.


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